LEGAL
Privacy Policy
Effective Date: March 1, 2025 · Last Updated: March 1, 2025
This Privacy Policy explains how Omnium Nutrition, LLC ("Omnium," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, purchase our products, or interact with us in any way. Please read this carefully.
1. Information We Collect
Information you provide directly
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:
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Name, email address, phone number, and billing/shipping address
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Payment information (processed and stored securely by our payment processor — we do not store full card numbers)
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Account credentials (username and encrypted password)
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Communications you send us, including customer support inquiries
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Subscription preferences and order history
Information collected automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies, including:
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IP address and approximate geographic location
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Browser type, device type, and operating system
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Pages visited, time spent on pages, and referring URLs
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Clickstream data and interactions with our site
Information from third parties
We may receive information about you from third-party services such as payment processors, shipping carriers, advertising platforms, and analytics providers.
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders, including managing subscriptions and sending shipping notifications
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Communicate with you about your account, purchases, and customer support requests
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Send marketing emails and promotional communications (you may opt out at any time)
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Improve our website, products, and services through analytics
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Detect, prevent, and investigate fraud, security incidents, and abuse
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Comply with applicable laws and legal obligations
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Enforce our Terms of Service and other agreements
We do not sell your personal information to third parties. We do not allow advertisers to target you based on your activity on our site.
3. How We Share Your Information
We share your information only in the following limited circumstances:
Service providers
We work with trusted third-party vendors who help us operate our business — including payment processors, shipping carriers, email platforms, and website analytics providers. These vendors are contractually prohibited from using your information for any purpose other than providing services to us.
Legal requirements
We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
Business transfers
If Omnium is acquired, merges with another company, or transfers substantially all of its assets, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4. Cookies & Tracking Technologies
We use cookies, pixel tags, and similar tracking technologies to operate and improve our website, personalize your experience, and serve relevant advertising. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our website.
We use the following categories of cookies:
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Essential cookies — required for the website to function, including cart and checkout functionality
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Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
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Marketing cookies — used to deliver relevant advertising and measure campaign effectiveness
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for tax and accounting purposes. You may request deletion of your account and personal data at any time (subject to legal retention requirements) by contacting us at the address below.
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
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Access — request a copy of the personal information we hold about you
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Correction — request correction of inaccurate or incomplete information
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Deletion — request deletion of your personal information, subject to legal limitations
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Portability — request a machine-readable copy of your data
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Opt-out of marketing — unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly
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Do Not Sell — we do not sell personal information; however, California residents may submit a CCPA request via the contact information below
To exercise any of these rights, please contact us at privacy@omniumhealth.com. We will respond within 30 days.
7. Children's Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe we may have collected information from a child, please contact us immediately.
8. Security
We implement industry-standard technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is encrypted using TLS and processed by PCI-DSS compliant payment processors. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. International Transfers
10. Changes To This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where the changes are material, notify you by email or by posting a prominent notice on our website. Your continued use of our services after the effective date of a revised policy constitutes acceptance of those changes.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
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Email: privacy@omniumhealth.com
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Mail: Omnium Nutrition, LLC, [Address], [City, State, ZIP]
For California residents, you may also submit requests under the CCPA through the email address above, clearly identifying your request as a "CCPA Privacy Request."
© 2025 Omnium Nutrition, LLC